Category: Case Stories
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Enhanced authentication for rewards program.
A large air carrier prioritized enhancing the security of its rewards program to safeguard both its customers and the company from online threats. I proposed a strategy for implementing the optimal multi-factor authentication experience. Challenge: Access to the rewards program relied solely on a username and password combination, which proved to be an insecure authentication […]
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Providing strategic experience direction for a data system.
Users of a State government data repository required high-quality data reports, dashboards, and visualizations for swiftly comprehending insights that assist them in making informed decisions. Challenge: The data sources for the repository are extensive, and the data consumption experience must cater to continually expanding and evolving use cases. The objective was to create an experience […]